Privacy policy.
West Coast Voice Box is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains how I collect, use, store, and protect the information you provide when using my services or website.
This policy was last updated on 07/03/2025.
Who I Am
West Coast Voice Box is owned and operated by Stephen Jannetts. I am a qualified Speech and Language Therapist registered with:
Health Care Professions Council (HCPC): SL31722
Royal College of Speech and Language Therapists (RCSLT): RC0029861
Information Commissioner’s Office (ICO)
For more information, please visit www.westvoicebox.co.uk.
Information Collected
Depending on the service you are accessing, I may collect the following information:
Personal Information – Name, date of birth, contact details (address, phone, email).
Health Information – Medical history, GP and healthcare provider details, referral information.
Insurance Information – Membership number and authorisation code (if applicable).
Social and Learning Information – Preferred learning styles, personal experiences, and relevant social information.
Voice Recordings – Recordings made during assessment or therapy sessions.
Progress Notes – Ongoing therapy notes maintained using WriteUpp (GDPR-compliant platform).
Use of Information
The information I collect is used for the following purposes:
To provide and tailor therapy services to meet your individual needs.
To keep internal records and monitor therapy progress.
To send therapy summaries, clinic letters, and other relevant information.
To contact you for feedback about my services.
To process invoicing and manage payments.
To share information with your GP or referring healthcare professional (only with your consent).
To send you updates about services, where you have provided consent.
Data Storage and Security
All client information is stored securely on WriteUpp (a GDPR-compliant platform).
Voice recordings are stored locally in a secure, password-protected format under GDPR guidelines.
All data is stored securely, and access is restricted to authorised personnel only.
Records are retained for 7 years for adults from the date of discharge, after which they will be securely deleted.
Sharing of Information
I will not share your personal data with third parties without your permission unless:
It is necessary to provide therapy services (e.g., with your GP or referring specialist).
It is required by law (e.g., safeguarding, child protection).
You provide explicit consent.
Website and Cookies
I use Google Analytics to understand how visitors use my website and to improve user experience. Cookies help monitor which pages are useful and how to optimise the website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer. This may prevent you from taking full advantage of the website.
My website may contain links to external websites. Once you leave my site, I am not responsible for the protection or privacy of any information you provide to other websites.
Marketing and Communication
I may contact you with information about new services or follow-up care. You can opt out of these communications at any time by contacting me directly or using the unsubscribe link in any email.
Access to Data and Corrections
You have the right to:
Request a copy of your personal data held by me.
Correct or update any inaccurate information.
Request that data be deleted (subject to legal requirements).
Withdraw consent for processing data at any time (where legally permitted).
Requests for data access or correction should be made in writing.
Complaints
If you have any concerns about how your data is handled, please contact me directly at stephen at westvoicebox.co.uk. If I am unable to resolve your concerns, you have the right to complain to the Information Commissioner’s Office (ICO):
Telephone: 0303 123 1113
By using my services or website, you consent to the terms outlined in this policy.